Cancellation & Refunds

Try it before you pay

For the first month after creating an account, everything is unlocked and free. No card is required to start, so the ordinary way to find out whether TotalSubs is worth paying for is to use it fully for a month and decide at the end.

Cancelling

Cancel from Settings at any time. There is no phone call, no retention offer, and no notice period. We would be poor company to keep if cancelling us were harder than cancelling the services we help you leave.

• Your plan stays active until the end of the period you have already paid for. We don’t cut access the moment you cancel.
• After that it reverts to the free tier. The account is not deleted.
• Nothing you tracked is deleted or hidden. Every subscription you added stays visible and stays counted in your total. The free tier only limits how many new ones you can add.

Refunds

• Within 7 days of a payment — full refund, no questions. Email us.
• Annual plans, after 7 days — we refund the unused whole months if you ask within the first three months.
• Monthly plans, after 7 days — we don’t refund a month already under way, but we will cancel the renewal so you are not charged again.
• Something broke and we couldn’t fix it — we refund, whatever the timing. Write to us and say what happened.
• Lifetime — refundable within 7 days of purchase. After that it is what it says.
• Charged twice, or charged after cancelling — always refunded in full. Tell us and we’ll sort it.

How a refund reaches you

Refunds go back through Razorpay to the original payment method — we cannot send one anywhere else. Once we approve it, banks typically take 5 to 7 working days to show the credit. We will confirm by email when it is issued.

If a renewal fails

A failed automatic payment does not end your plan immediately. You keep Pro access for 10 days while the payment is retried, and we tell you what happened. If it still hasn’t gone through after that, the account moves to the free tier — again, without losing any of your data.

About mandates on Indian cards and UPI

If you pay by card e-mandate or UPI AutoPay, your bank sends its own notification 24 hours before each renewal. That message comes from them, not from us. Cancelling in Settings stops the future charge; if you also want the mandate itself removed, a UPI AutoPay mandate can only be cancelled inside the UPI app that created it.

Asking for a refund

Email support@totalsubs.app from the address on your account, with the date and amount. We aim to reply within two working days and to process approved refunds within five.

Current prices are on the upgrade page.