Developer tools
How to cancel Jira Cloud
Sign in at admin.atlassian.com and open Billing > Manage subscriptions. Choose Jira and cancel the subscription. Atlassian bills per user — deactivating users is often the real fix rather than cancelling. Data is kept for a retention window after cancellation, then deleted. Export first if you care.
Step by step
- 1Sign in at admin.atlassian.com and open Billing > Manage subscriptions.
- 2Choose Jira and cancel the subscription.
- 3Atlassian bills per user — deactivating users is often the real fix rather than cancelling.
- 4Data is kept for a retention window after cancellation, then deleted. Export first if you care.
Cancelled and still charged?
Then the charge is not coming from Jira Cloud. Whoever took your money holds the subscription — if you subscribed inside an app, it is the app store, and only the app store can stop it.
- Apple (iPhone, iPad or Mac)Settings > tap your name > Subscriptions. Or on a Mac: App Store > your name > Account Settings.
- Google Play (Android)Play Store > your profile picture > Payments & subscriptions > Subscriptions.
- AmazonAmazon > Accounts & Lists > Memberships & Subscriptions.
- Microsoftaccount.microsoft.com > Services & subscriptions.
- PayPalPayPal > Settings > Payments > Manage automatic payments.
How to subscribe to Jira Cloud
For when you want it back — or want to start on the right plan this time.
- 1Create a site at atlassian.com and choose Jira.
- 2Open admin.atlassian.com > Billing and pick Standard, Premium or Enterprise.
- 3Pricing is per user per month and steps up in bands.
- 4The free tier covers up to 10 users, which is enough for a small team.
And the rest of them?
Jira Cloud was one. Most people are paying for between eight and twelve things and can name four. TotalSubs puts them on one screen with one number, and warns you before the next one renews.
See what you’re paying forFree to start. No card, no account needed to try it.